Frequently Asked Questions About Our Mobility Equipment and Services
Have questions before visiting one of our showrooms in Morristown or Sevierville, Tennessee? Below are answers to the questions we hear most from customers across East Tennessee. Call 423-839-0923 if you don't see what you're looking for.
Common Questions From Our Customers
What types of durable medical equipment do you offer?
We carry a wide range of mobility and accessibility equipment, including mobility scooters, lift chairs, stair lifts, in-home elevators, vehicle lifts, ramps, walk-in bathtubs and handicap showers, wheelchairs, hospital beds, and CPAP supplies.
Do you have mobility scooters?
Yes, we stock a large selection of mobility scooters, from compact travel models to heavy-duty designs, at both our Morristown and Sevierville showrooms.
Do you carry lift chairs?
Yes, all of our lift chairs are Class II medical devices, with options for heat and massage, gel memory foam, power lumbar support, and multiple footrest positions.
Do I need a prescription to purchase medical equipment?
No, a prescription is not required to purchase equipment. However, if you have a doctor's prescription, we will waive the sales tax on your purchase.
How do I know which equipment is right for me or my loved one?
Our trained staff will help you choose the right equipment based on your specific needs, mobility level, or healthcare requirements. We also recommend speaking with your healthcare provider for additional guidance.
Can I visit the store and test the equipment?
Yes, we encourage it. You can sit in, test, and compare mobility scooters, lift chairs, and other equipment in person at either our Morristown or Sevierville showroom before making a purchase.
Can someone visit my home for an evaluation?
Yes, our team offers in-home safety evaluations to help identify fall risks and accessibility needs before you decide on equipment.
Do you provide free in-home safety evaluations?
Yes, in-home safety evaluations are offered at no cost. Our staff will walk through your home, flag potential hazards like loose rugs or poor lighting, and recommend equipment based on what we find.
Why should I purchase medical or mobility equipment from a local store instead of online?
Buying locally means you can test equipment before you commit, get guidance from knowledgeable staff, and receive ongoing service and support after the sale, something an online order typically can't offer. As a local, brick-and-mortar business, we're also here if you have questions or need adjustments down the road.
Do you provide installation services?
Yes, we offer professional installation for stair lifts, in-home elevators, ramps, walk-in bathtubs, and handicap-accessible showers.
Do you install elevators and vertical platform lifts?
Yes, our team handles the full installation process for in-home elevators and vertical platform lifts, from initial assessment to completed setup.
Do you install stair lifts?
Yes, we install both straight and curved stair lifts, with our team evaluating your staircase to recommend the right model for your home.
What financing options are available?
We accept Visa, Mastercard, Discover, cash, checks, and CareCredit, along with additional financing options to help make larger purchases like elevators and stair lifts more affordable. Call our team for current details on available financing partners.
What areas do you service?
We proudly serve Hamblen County, Jefferson County, and Sevier County, with showrooms located in Morristown and Sevierville, Tennessee.
Still Have Questions?
Our team is happy to walk you through any equipment, financing, or installation questions you have. Call 423-839-0923 to speak with someone directly, or visit our Morristown or Sevierville showroom in person.
